Last updated March 3rd, 2026

This Master Service Agreement (“Agreement”) governs the relationship between the Client and Real Reach Strategies (“Agency”). Specific services, deliverables, milestones, and fees shall be defined in a separate Statement of Work or Service Plan (each, an “SOW”), which is incorporated herein by reference.

1. GOVERNING DOCUMENTS

1.1 Agreement Precedence. This Agreement establishes the general terms and conditions for the overall relationship. In the event of a conflict between the terms of the SOW and this Agreement, the terms of this Agreement shall prevail, unless the SOW explicitly states an intention to override a specific provision of this Agreement.

1.2 Scope and Fee Type. Each SOW will clearly designate the engagement as either a Recurring Subscription (payable in advance) or a Fixed-Price Project (payable at defined milestones). The payment and termination terms defined herein shall apply based on that designation.

2. COLLABORATION & COMMUNICATION

2.1 Service Delivery. Any timelines, estimates, or deadlines provided for Service delivery are projections only. Time for performance is not of the essence, and delays do not constitute a breach of this Agreement.

2.2 Point of Contact. The Client will provide one primary point of contact with authority to approve work.

2.3 Feedback and Approvals. Unless otherwise agreed, the Client must provide feedback or approval within two (2) business days of the Agency’s request.

2.4 Lack of Feedback. If the Client delays feedback or approvals and time-sensitive items become outdated, the Agency is not required to replace them at no charge.

2.5 Deemed Approval. If the Agency does not receive feedback within five (5) business days, the Client authorizes the Agency to proceed and treat the deliverable as approved.

2.6 Revision Window. If more than ten (10) business days pass after the Agency delivers a batch of work for review, the Client may no longer request revisions for that batch.

2.7 Respectful Communication. The Agency does not tolerate abusive, harassing, or threatening conduct. The Agency may suspend or terminate services immediately without refund.

3. THIRD-PARTY PLATFORMS & TECHNICAL ISSUES

3.1 Third-Party Dependency. The Agency’s services rely on third-party platforms (Meta, Google, TikTok, CRMs, etc.). The Agency does not control outages, policy changes, connection errors, disapprovals, or suspensions.

3.2 Access Changes. If passwords, multi-factor authentication (MFA/2FA), user roles, or ownership settings change, the Client must notify the Agency promptly. The Agency is not responsible for any delays if access is prevented, and the payment schedule will continue as agreed.

3.3 Technical Issues & Value-Add Service. The Client is paying for the creation of content and deliverables. Posting, scheduling, and connectivity troubleshooting may be provided as a free, value-add service. Accordingly, no refunds will be offered for any issues related to third-party platform outages, connection errors, account disabling, or content removal by the platform.

3.4 Client Review for Mistakes. While the Agency adheres to quality assurance steps, the Client is solely responsible for the final review and approval of all Deliverables to ensure accuracy (e.g., typos, timing, factual correctness). Refunds are not issued for errors in approved content or for posts that fail to publish due to Client account disconnects.

4. ONBOARDING & CLIENT DELAYS

4.1 Onboarding Required. Work begins when the Client accepts these Terms and provides the information and access requested by the Agency.

4.2 Client Delays & Non-Use. Delays caused by the Client—including failure to complete the onboarding questionnaire, provide access, or approve content—will not delay the agreed billing schedule or warrant a refund. Failure to use the Service after purchase will neither warrant a full refund nor a partial refund, as the team resources have been reserved and compensated.

4.3 Onboarding & Credits. Failure to complete the onboarding questionnaire does not qualify for a refund. However, at the Agency’s sole discretion, the payment may be converted into credits for future services if the request is made promptly after sign-up and prior to the commencement of substantial work.

5. SCOPE OF SERVICES

5.1 Service Definition. The specific scope of services and deliverables will be entirely defined by the SOW selected by the Client. The services generally encompass Strategy and consulting, Branding and creative production, Social media management, Paid media management, Email marketing & automation, CRM implementation, Website design & SEO, Analytics & reporting, Copywriting & design and Vendor management.

5.2 Out of Scope. The Agency does not provide legal, tax, or compliance advice.

5.3 Client Final Responsibility. The Client is solely and entirely responsible for the final review and approval of all Deliverables and content provided by the Agency to ensure full compliance with their local, state, and federal regulations (e.g., required legal disclaimers, data privacy laws, professional licensing board rules, etc.). This responsibility remains with the Client even after final payment and approval.

5.4 No Guaranteed Results. The Agency does not guarantee leads, revenue, rankings, reach, conversions, deliverability, or any outcome.

6. INTELLECTUAL PROPERTY

6.1 Client Content. The Client shall provide all necessary information and content for the Services. The Client retains ownership of all Intellectual Property Rights in its Customer Content. The Client grants the Agency a fully paid-up, non-exclusive, royalty-free, non-transferable license to use the Customer Content for the sole purpose of providing the Services and Deliverables during the term of this Agreement.

6.2 Agency IP Ownership. The Agency retains all right, title, and interest in its own pre-existing intellectual property, including proprietary templates, methodologies, business processes, and software tools used to perform the Services (“Agency IP”). The Client is granted a non-exclusive, non-transferable license to use the Agency IP solely to utilize the Deliverables provided under an SOW.

6.3 Deliverables Ownership. Upon full and final payment for all associated Subscription or Project Fees, the Agency shall assign all right, title, and interest in the unique and original marketing materials created specifically for the Client under that SOW (“Deliverables”) to the Client.

7. DELIVERABLES, REVISIONS, AND STORAGE

7.1 Revisions. Deliverables include one (1) round of revisions, unless otherwise agreed in writing. Any subsequent revision request after the first round, or after the five (5) business day deemed approval period in Clause 2.5, will be billable at our then-current hourly rate, starting at $50/hour.

7.2 Approval is Final. Once the Client approves a deliverable, approval is final.

7.3 Storage. The Agency may store deliverables for up to three (3) months after delivery. After that, the Client is responsible for saving and backing up files.

8. FEES & PAYMENT

8.1 Fee Structure & Authorization. Fees for Recurring Subscriptions are payable in full, in advance. Fixed-Price Projects are payable based on milestones defined in the SOW. The Client authorizes the Agency to charge the payment method on file for both recurring Subscription Fees and one-time Project Fees.

8.2 Project Deposits & Milestones. For Fixed-Price Projects, a fifty percent (50%) deposit is required to commence work. The remaining fifty percent (50%) of the project fee is due upon completion of the Project, as defined by the final milestone in the SOW.

8.3 Late Fees. Past-due undisputed amounts may incur a 5% late fee plus 1.5% interest per month (18% annually).

8.4 Suspension. If payment for any undisputed amount is not received five (5) days past the due date, Real Reach Strategies may immediately pause all campaigns and suspend all services and deliverables until payment is received in full. Suspension of services does not relieve Client of its payment obligations under this Agreement.

8.5 Non-Refundable Policy. All payments are non-refundable. Fees are for time and creative work performed and are not contingent on client satisfaction or results. This policy applies to both Subscription Fees (for reserved resources) and Project Fees (for work performed at each paid milestone).

8.6 Subscription Renewal. All subscription services are recurring. Once a subscription is renewed and charged, it cannot be refunded under any circumstance, and the Client remains responsible for accepting all content and work owed for that billing period.

9. COMMUNICATION

9.1 Support Channels and Options. Due to our model, all support and communication will be conducted via written channels, such as email or your dedicated Client Portal, during the hours of 9:00AM to 5:00PM Eastern Standard Time, Tuesday through Friday. We do not offer phone support or in-person meetings as part of the standard service.

9.2 Virtual Meeting Guidelines. If the Client is unable to attend a virtual meeting, they must give a 48-hour notice, otherwise, the meeting will not be rescheduled. Additionally, if the Client is more than 10 minutes late for a meeting, the meeting will be cancelled.

10. CREDIT CARD DISPUTES & COLLECTION

10.1 Dispute Acknowledgment. The Client agrees not to dispute any payment for reasons covered in the terms and refund policy of this Agreement.

10.2 Consequences of Dispute. In the event of a credit card dispute, the Agency reserves the right to immediately and automatically delete all Deliverables and published content provided to the Client. Disputes will halt all active work, communication, and credit usage on the Client’s account.

10.3 Dispute Recovery. Should the Client win a dispute despite it being contrary to this Agreement’s terms, the Client will be invoiced for the full disputed amount plus any fees incurred by the Agency. Failure to pay this invoice may result in the balance being turned over to collections.

10.4 Blackmail & Threats. The Agency maintains a zero-tolerance policy for attempts to circumvent the refund policy through threats, blackmail (including threats of negative reviews), or abusive conduct. Such conduct may result in immediate termination of the Agreement without refund and potential legal action.

11. TERMINATION

11.1 Termination for Convenience. Either party may terminate this Agreement upon thirty (30) days’ written notice.

11.2 Early Termination Amount. If the Client terminates a Recurring Subscription prior to completion of the first six (6) months of the engagement, the Client shall immediately pay all remaining Subscription Fees due through the end of month six (the “Early Termination Amount”) for that specific Subscription. Termination of a Fixed-Price Project will be governed by the default provisions herein and the Project Milestones outlined in the applicable SOW.

12. LIMITATION OF LIABILITY

12.1 No Indirect Damages. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS.

12.2 Liability Cap. OUR TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE PREVIOUS ONE (1) MONTH OF SERVICES.

13. DISPUTES, ARBITRATION, AND GOVERNING LAW

13.1 Arbitration. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be finally settled by binding arbitration under the UNCITRAL Rules. Seat: Greenville, South Carolina.

13.2 Governing Law. South Carolina law governs this Agreement.

14. FORCE MAJEURE

Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for 1 month, the party not affected may terminate the Contract by giving 5 days’ written notice to the affected party.

15. CONFIDENTIALITY

15.1 Definition of confidential information. Confidential Information includes all non-public information relating to the business, assets, affairs, customers, intentions, operations, processes, know-how, designs, trade secrets or software of the disclosing party.

15.2 Confidentiality period. The receiving party shall keep the other party’s confidential information secret and confidential for a period of five years after termination, and shall only use it for the Permitted Purpose (exercising rights and obligations under this Agreement).

16. NO SOLICITATION

In order to protect the legitimate business interests of Real Reach Strategies, the Customer shall not engage, solicit, entice away, or employ any person who is, or has been, engaged as an employee, consultant or subcontractor of Real Reach Strategies for a period of 12 months after the termination of the Contract, without the prior written consent of Real Reach Strategies and payment of an agreed financial sum.