Real ReachREAL REACH
LEGAL / PRIVACY// DATA STEWARDSHIP

PRIVACY
POLICY

Real Reach Strategies LLC (“Real Reach,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, submit a form, schedule a meeting, communicate with us, purchase services, or interact with a system we operate.

EFFECTIVE DATE / CURRENTJURISDICTION / UNITED STATES
01

Information we collect

Information you provide

We may collect information you provide directly, including:

  • • Name, business email, phone number, company, job title, and mailing address
  • • Company website, industry, revenue range, lead volume, sales-process details, and technology information
  • • Form responses, appointment details, support requests, and correspondence
  • • Account, project, onboarding, and client-service information
  • • Payment, billing, and transaction information
  • • Communication preferences and consent records
  • • Audio recordings, call transcripts, conversation summaries, and information shared during recorded or AI-assisted interactions when notice or consent is required

Payment-card information may be processed directly by a payment provider. We may receive transaction details without receiving complete card information.

Information collected automatically

When you use our website or communications, we may automatically collect:

  • • IP address, browser type, device type, operating system, and approximate location
  • • Pages viewed, links clicked, referring pages, session activity, and timestamps
  • • Form, email, SMS, and appointment engagement
  • • Cookie identifiers, analytics identifiers, and advertising attribution information
  • • System logs, security events, and diagnostic information

Information from other sources

We may receive information from referral partners, lead providers, publicly available business sources, advertising platforms, analytics providers, communication providers, scheduling systems, payment processors, and other service providers.

02

How we use information

We may use personal information to:

  • • Respond to inquiries and evaluate service fit
  • • Schedule and conduct meetings, audits, and consultations
  • • Provide, manage, support, and improve our services
  • • Configure CRM, automation, communication, reporting, and revenue operations systems
  • • Process payments and maintain business records
  • • Send operational notices, appointment reminders, and requested information
  • • Send marketing emails or text messages when permitted by law and consistent with your choices
  • • Personalize website and communication experiences
  • • Measure website, campaign, and system performance
  • • Analyze conversations, prepare summaries, assist with routing, and improve quality using human-supervised AI tools
  • • Detect fraud, abuse, security incidents, and system failures
  • • Comply with legal obligations and enforce agreements

We may combine information from different sources for these purposes.

03

Cookies, analytics, and advertising

We may use cookies, pixels, local storage, analytics services, and similar technologies to operate the website, remember preferences, understand traffic, measure conversions, and evaluate advertising.

These technologies may collect identifiers and activity information that some state laws treat as targeted-advertising data or a form of sharing. Where required, we will provide a method to manage nonessential cookies or opt out of applicable targeted advertising.

You can also adjust browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

04

Email, SMS, and calls

Email

You may unsubscribe from marketing emails using the link in the message. We may still send nonmarketing communications related to appointments, transactions, security, or active services.

Text messages

We send marketing text messages only when we have an appropriate basis to do so. Consent to receive marketing texts is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

Calls and recordings

Calls or meetings may be recorded, transcribed, summarized, or analyzed for documentation, service delivery, training, and quality assurance. We will provide notice or obtain consent when required by applicable law.

05

AI-assisted processing

We may use AI-assisted tools to summarize conversations, classify inquiries, draft communications, identify missing information, prepare meeting notes, monitor system performance, and support service delivery.

AI-generated material may be reviewed by a person before it is used for important decisions or unusual customer-facing communications. We do not represent AI output as error-free. Do not submit sensitive information that is not necessary for the requested service.

06

How we disclose information

We may disclose personal information to:

  • • Hosting, CRM, automation, analytics, scheduling, communication, payment, security, and IT providers
  • • Contractors and professional advisers who support our operations
  • • Advertising and measurement providers, subject to applicable choices and legal requirements
  • • A buyer, successor, or adviser involved in a merger, financing, reorganization, or sale of business assets
  • • Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security
  • • Other parties at your direction or with your consent

We do not sell personal information for money. Certain advertising or analytics disclosures may be treated as “sharing” or targeted advertising under some state laws. Where applicable, you may request to opt out.

We do not permit service providers to use personal information for unrelated purposes except as allowed by their agreements and applicable law.

07

Client data

When we process personal information on behalf of a client, the client may be the business responsible for deciding how that information is used. Requests concerning data submitted to one of our clients should generally be directed to that client. We will assist clients with appropriate requests as required by contract or law.

Clients are responsible for providing required notices, obtaining valid consent, and ensuring that their communications and data practices comply with applicable law.

08

Data retention

We retain personal information for as long as reasonably necessary to provide services, manage our relationship, maintain business and consent records, resolve disputes, enforce agreements, meet legal requirements, and protect our systems.

Retention periods vary based on the type of information, contractual requirements, legal obligations, operational needs, and the sensitivity of the data. We may delete or anonymize information when it is no longer reasonably needed.

09

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting account credentials and notifying us promptly if you suspect unauthorized access.

10

Your privacy choices and rights

Depending on where you live and subject to legal exceptions, you may have the right to:

  • • Request access to personal information
  • • Request correction of inaccurate information
  • • Request deletion
  • • Request a portable copy
  • • Opt out of targeted advertising, applicable sharing, or certain profiling
  • • Withdraw consent where processing relies on consent
  • • Appeal a decision concerning a privacy request
  • • Receive equal service without unlawful discrimination for exercising privacy rights

To submit a request, email legal@realreach.biz. We may need to verify your identity and authority before completing the request. Authorized agents may submit requests where permitted by law, subject to verification.

You may opt out of marketing email through the unsubscribe link and marketing SMS by replying STOP.

11

Do Not Track and preference signals

Some browsers transmit Do Not Track signals. Because there is no universal standard, our website may not respond to every signal. Where required by applicable law and technically supported, we will process recognized opt-out preference signals.

12

Children’s privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can review and delete it as appropriate.

13

Third-party websites and services

Our website may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy, security, or content.

14

United States processing

Real Reach operates in the United States. Information may be processed and stored in the United States or other locations where our service providers operate. Privacy protections may differ by jurisdiction.

15

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will post the revised policy with a new effective date. Material changes may be communicated through additional notice when appropriate.

16

Contact us

Real Reach Strategies LLC

PO Box 17

Lyman, SC 29365

United States

Email: legal@realreach.biz

Questions about your data?

Email legal@realreach.biz or request a Pipeline Leakage Audit to review your lead-to-revenue operation.

Request a Pipeline Leakage Audit